Eric Reiss has been actively involved in the creation of service-design, multimedia and web projects for over 30 years, including such clients as SAS, British Airways, eBay, Amazon, IKEA, and the United Nations. Eric was Chairman of the EuroIA Summit from 2005-2014, serves on advisory boards of the Copenhagen Business School and is a former Professor of Usability and Design at IE Business School in Madrid, Spain. From 2004-2008, Eric has also served on the Board of the Information Architecture Institute, including two terms as its president.
In November, 2000, his book, Practical Information Architecture was published by Addison-Wesley/Pearson Education. In 2002, it became available in both Japanese and Korean. In 2004, it became available on eBay. In 2006, his Web Dogma was published on the e-zine Boxes and Arrows. It has since been translated into over 20 languages. His most recent book, Usable Usability (John Wiley & Sons, 2012), is now available in English, Japanese, Chinese, and German.
Born in San Antonio, Texas, in 1954, and raised in St. Louis and Chicago, he holds degrees in Political Science and Performing Arts from Washington University in St. Louis, Missouri. In 1976, he moved to Denmark to accept a position as a stage director at the Danish Royal Theatre in Copenhagen. In 1979, he published his first commercial program (for the Apple II) which helped engineers optimize theatrical seating systems, and in 1983, he co-authored the first Danish-language adventure game for the Sinclair Spectrum.
Following a long career as a senior copywriter for one of Europe's leading business-to-business advertising agencies, he is now CEO of the FatDUX Group, a user-experience and service-design consultancy headquartered in Copenhagen, Denmark, with offices and associates worldwide.